Virgin On The Ludicrous
Mar 10th, 2008 by 'holic
‘Hello Mr ‘holic, this is (insert name of bored Virgin call centre employee here). You wrote to us about Arsenal TV’
‘Yes, that’s right’
‘Well it is launching on the fourteenth …’
‘Hang on. It launched on the 14th of the month before last. My complaint is that I haven’t got it.’
‘Oh, sorry, I didn’t realise that, but we are currently in discussions with…’
‘Yes, Arsenal Football Club. I know. If you check your screen you’ll see this is far from my first complaint. I don’t want to be told that you are in discussions with Arsenal. I have been told that every week for the last seven weeks.’
‘Oh’
‘Actually one of your people has told me that you are doing test transmissions now. What I need to know from you is when can I expect to receive the channel which I am already paying you for?’
‘I see. In that case I am very sorry, and all I can say is it will be very soon. It will definitely happen very soon.’
‘Ah, that’s better. So when exactly is very soon? A day? A week? A month?’
‘I’m sorry, I can only tell you very soon. It is definitely going to happen.’
Why do I feel no confidence at all in a poor soul who did not even know that the channel had already launched? Why do I feel that the customer service people at Virgin Media are operating with one hand tied behind their back? Why do I feel that if we were close to a resolution and those test transmissions were happening there would be no reason for the ongoing inertia?
Why, most of all, do I now feel like all the people who tried to tell me what a shambles this company was when I was probably their only satisfied customer?
24 Responses to “Virgin On The Ludicrous”
Keep up the fight!
They’ve actually changed the name on the epg to arsenal tv from classic fm so it must be more or less permanent. (do yourself a favour and get a dreambox)
It IS coming as I’ve been watching it on Virgin for just short of a week!
They’re testing it so should go live shortly for you mere mortals without ‘special’ cable boxes!!!
But trust me – it IS on 😉
See, Michey KNOWz too!
Or get The Box…
one of the advantages of having a “special” box is that you can get MUTV. Obviously not something us gooners would really want to watch. But saturday was the best comedy I’d seen for ages I was actually laughing out loud. You’d have to see the portugese ladyboy’s interview to believe it- you couldn’t make it up!
Thanks guys. I don’t doubt it’s coming. More than one of their employees has told me it’s coming. Why the procrastination? They are just storing up bad feeling.
They should be concerned. Some of us are bound by planning regulations to be cable customers. I’m being convinced it would be easier to challenge planning conditions and get Sky in. I’m not alone!
They did the same testing on Sky too but apparently the Sky boxes let you manually input frequencies so everyone was able to watch the broadcasts.
Don’t think the Virgin boxes have this ability outside of the service menu?
Don’t bother watching it. The Fans Forum show has got this old decrepid c*nt on it who talks sh*t all the time.
Plus they show too much Henry and watching it you realise what he was and what Adebayor will never be.
They’re replaying the Wigan match at the moment
Tom Watt may be an old decrepit c **t but he`s our old decrepit c**t.
I was with him in Copenhagen for the Cup Final against Parma and I can tell you he gets into it as much as anybody.
You are never going to get anything controversial on what is the TV equivalent of the matchday programme.
If you dont like it dont watch it but slagging Tom off is out of order.
.
Tomm watt it younger than me I think!!
Tom Watt talks too much about the 70’s and 80’s!!!
He needs to get with the times.
My cable provider is making us pay more when they are not showing ALL the Arsenal matches and are instead forcing MUTV and Chelsea TV on us. Can I get you to write them ‘holic?
‘Very soon’ indeed. Tsk tsk…
You kick ass hon. Keep it up. They had it coming.
“Don’t bother watching it. The Fans Forum show has got this old decrepid c*nt on it who talks sh*t all the time.”
Phew, just for one moment there I thought you were talking about me…
😀
I am in the same situation. I moved from SKY to Virgin Media because of Arsenal TV. Virgin are a complete shambles. I have also realised that you get none of the interactive benefits that you get with Sky. Eg match choice etc etc. I complained when this happened and threatened to leave. At the moment I have sky sports free because of their cock up. I have spoken with Virgin today and they could not give me any dates when Arsenal TV will go live. I am now going to cancel. They have made me various other offers of money back but I just feel that they are shocking. They have agreed to refund the cost of my V plus box and any other costs. My advice is to keep complaining and then just say that they have completely lied to you and tell them you are sending all the papers to Watchdog. That is exactly what I will be doing. If enough follow suit then they may get the message. From all the calls I have had the one impression they give is that they do not want to lose any customers. Give it a go. You may be surprised with the result.
Nice work Holic. You’re always my first port of call to find out about the shambles that is Virgin and Arsenal TV.
Found on a forum that we are meant to be getting Arsenal TV Thursday of next week or the following week
http://tinyurl.com/2j4dgy
As it is a “virgin” forum I will believe it when I see it!!!!
Nice work Holic
Thanks Paul,
Well spotted Mass. Dare we get excited?
There have been a few posts on various cable forums confirming testing and that Arsenal TV will be available on Channel 542. It’s also being rumoured that broadcasting will start tomorrow…
Recieved emails from virgin manager we will hopefully recieve Arsenal TV tomorrow if not next thursday !
Did my weekly call today, first of all the guy at Virgin said it was available ‘on demand’, whilst I made him wait, so that I could check this out he referred the question to his supervisor. Then came back the reply it will be available by the end of the month.
Fingers crossed then.
Arsenal TV launches on Virgin Media on Tuesday March 18th. It’s on the Arsenal website.
At last…
It has now been confirmed Arsenal TV kicks off on Virgin Media. It will be available from Tuesday 18th March.
http://tinyurl.com/2nxvpu
On Virgin’s press release it confirms the channel will be 542.
http://tinyurl.com/2jr6be